Jasmin Gao

Lead end-to-end corporate recruitment for Greater China & Mongolia, partnering with hiring managers to develop recruitment strategy and improve candidate experience while monitoring recruitment metrics to drive continuous improvement.

Managed end-to-end corporate recruitment for outdoor sports brands (DESCENTE & Kolon Sport), delivering full-cycle hiring and supporting talent pipelines across functions.

Led recruitment and hiring activities for the hotel, overseeing staffing plans and HR operations to support property performance and service standards.

Supported HR leadership in hiring permanent associates (100–120/yr) and trainees (~200/yr), managing recruitment processes and operational HR tasks.

Executed recruitment and employee relations activities for the hotel, supporting day-to-day HR functions and staff engagement initiatives.

Managed B2B tour operator relationships, updated product offers and rates, developed new customers, and handled service recovery to maintain client loyalty.

Provided customer service at the airport, handled enquiries, managed lost & found and complaints, and offered multilingual assistance to passengers.

Trainee in front office operations coordinating with sales for room upselling, handling client complaints, roster planning and supervising front office staff.

Completed an MBA with a focus on human resources and applied psychology, emphasizing HR management and organizational behavior.

Completed a Bachelor of Business Administration with a focus on tourism management and general management topics.

Attended a higher diploma program in hotel and restaurant management covering hospitality operations and service management.