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Raju Sharma

@rajusharma2

I build SQL, Python, Excel, and Power BI reporting that improves project planning, cost control, and operational performance.

India

Message

What I'm looking for

I'm looking to build data analytics and reporting solutions that help operational and project teams improve planning, cost control, KPI visibility, and business decisions.

At RisingWave Telecom, I build end-to-end reporting solutions with SQL, Python, Excel, and Power BI for project managers tracking delivery, costs, risks, and operational KPIs.

I've improved project profitability by 15% by analyzing historical cost drivers, identifying unnecessary expenses, and recommending cost-saving options. I also built AI-assisted reporting workflows that reduced recurring report turnaround by up to 40%.

Previously at DeliverHealth, I managed 80–100 daily service cases for a U.S. client while maintaining a 95%+ resolution rate. I used SQL and Excel to validate customer data, improve case matching, and accelerate root-cause analysis.

Across telecom, healthcare operations, records administration, and technical support, I've supported teams in the U.S., Australia, and New Zealand with reliable data, reporting, and operational insights.

Experience

Work history, roles, and key accomplishments

Current

Project Operations Analyst

Current

RisingWave Telecom Private Limited

Aug 2024 - Present (2 years 2 months)

Designs end-to-end reporting solutions using SQL, Python, and Power BI, transforming project data into interactive dashboards. Developed AI-assisted reporting workflows that reduced report turnaround by up to 40% and improved project profitability by 15%.

SQL Python Pandas Power BI Excel Data Visualization Dashboard Development Cost Analysis

Operations (Technical CSA)

DeliverHealth LLC

Apr 2023 - May 2024 (1 year 1 month)

Managed 80-100 service cases daily for a U.S. client, maintaining a 95%+ resolution rate. Developed resolution workflows and validated customer data using SQL and Excel, improving case matching accuracy and reducing escalations.

SQL Excel Customer Service Case Management Data Validation Root Cause Analysis

Operations (Records Administrator)

Hi-Tech

Jun 2022 - Apr 2023 (10 months)

Owned data integrity by validating project data, enabling accurate reporting and coordination across cross-functional teams. Maintained accurate project records to improve data visibility and support reliable reporting.

Data Validation Data Integrity Reporting Coordination

Operations (Technical Experience Specialist)

ETech Global Services

Jan 2020 - Nov 2021 (1 year 10 months)

Achieved a 98% resolution rate while supporting a U.S. fiber optics client. Used SQL and Excel to validate customer data and support issue resolution.

SQL Excel Customer Support Data Validation Issue Resolution