At Amazon, I developed a global new-hire performance methodology across 15+ marketplaces and three regions, supporting 3,000–5,000 annual hires. The work contributed to graduation-rate improvement from approximately 53% to 65%.
I’ve also automated recurring global reporting workflows and built SQL/Redshift datasets and QuickSight dashboards, including an agent outlier framework for operational teams. I independently investigated global customer contact patterns, finding that the top 5% of customers accounted for approximately 33% of contacts.
