Manu Mohan L

Data Analyst with approximately 3 years of enterprise IT operations experience across banking and healthcare environments. Proficient in SQL, Python, Excel, Power BI and Tableau, with hands on experience in data transformation, KPI reporting, dashboard development, data validation and operational trend analysis. Professional experience includes analyzing 2,000+ incidents and monitoring logs, contributing to an approximately 20% reduction in repeat incidents and improving issue resolution time by approximately 30%. Developed four end to end analytics projects spanning fraud risk monitoring, healthcare capacity planning, product engagement and sales profitability.

Technical Skills:

BI & Reporting: Power BI, DAX, Tableau, Microsoft Excel, Power Query, PivotTables, PivotCharts, KPI Reporting and Dashboard Development.

SQL & Databases: PostgreSQL, SQLite, Joins, CTEs, Window Functions, Aggregations, CASE Statements, Views, Materialized Views and Data Validation.

Python & Data Processing: Python, Pandas, NumPy, Matplotlib, Seaborn, Plotly, Jupyter Notebook, Data Cleaning, Exploratory Data Analysis, Feature Engineering and ETL Workflows.

Business Analytics: Trend Analysis, Pattern Analysis, Funnel Analysis, Cohort Retention, Fraud risk scoring, Product Analytics, Operational Analytics and Profitability Analysis.

Enterprise Tools: ServiceNow, Citrix Workspace, AS400, Microsoft 365, Active Directory and Azure AD.

Workflow & Documentation: GitHub, VS Code, pgAdmin, Virtual Environments and Technical Documentations.