Manu Mohan L
@manumohanl
Data Analyst improving operations with SQL, Python, and BI dashboards.
IndiaWhat I'm looking for
Data Analyst with approximately 3 years of enterprise IT operations and cloud infrastructure support experience across banking and healthcare environments. Skilled in Excel, SQL, Python, Power BI, Tableau, KPI reporting, dashboard development, data cleaning, data wrangling and operational analytics. Experienced in analyzing incident patterns, service workflows, access data and system performance trends to improve resolution time, reduce repeat issues and support data-driven decisions. Built a portfolio of end-to-end analytics projects across fintech fraud monitoring, healthcare patient-flow intelligence, SaaS product analytics and sales profitability reporting.
Technical Skills:
Business Intelligence & Visualization: Power BI, Tableau, IBM Cognos Analytics, Excel Dashboards, Pivot Tables, Pivot Charts, Power Query, KPI Reporting, Dashboard Design, Data Storytelling.
SQL & Databases: PostgreSQL, SQLite, Joins, CTEs, Window Functions, Aggregations, CASE Statements, Views, Materialized Views, Data Validation Queries, Star Schema Modeling.
Python & Data Processing: Python, Pandas, NumPy, Matplotlib, Seaborn, Plotly, Jupyter Notebook, Data Cleaning, EDA, Feature Engineering, Web Scraping, ETL Automation.
Analytics Methods: Trend Analysis, Pattern Analysis, KPI Tracking, Operational Analytics, Funnel Analysis, Cohort Retention, Data Wrangling, Fraud Risk Scoring, Product Analytics, Business Insights.
Enterprise IT Tools: ServiceNow, Citrix Workspace, AS400, Microsoft 365, Active Directory, Azure AD, Okta, Enterprise Monitoring Tools.
Workflow & Documentation: Git, GitHub, VS Code, pgAdmin, Virtual Environments, requirements.txt, .gitignore, README Documentation.
Experience
Work history, roles, and key accomplishments
Analyzed 2000+ ServiceNow incidents across cloud and healthcare systems, identifying recurring issue patterns and reducing repeat incidents by ~20%. Performed RCA, improved troubleshooting workflows, documented fixes, supported IAM operations across AD/Azure AD/Okta, and mentored team members.
Monitored enterprise IT infrastructure and support queues in banking environments, analyzing incident, access and device trends to improve service delivery. Reduced resolution time by ~50% through structured troubleshooting, RCA, documentation of repeatable fixes, team training, and process improvement recommendations.
Education
Degrees, certifications, and relevant coursework
Amrita Vishwa Vidyapeetham
Bachelor of Computer Applications (BCA), Computer Science
2019 - 2022
Grade: 7.24/10
Built strong foundation in programming, DBMS, data structures and software fundamentals. Gained academic exposure to Python, C, C++, Java, DBMS, artificial intelligence concepts and statistical reasoning. Relevant focus areas: Database Management Systems, Python Programming, Artificial Intelligence, Data Structures, Programming Logic and Analytical Problem Solving.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Portfolio
github.com/manumohanlSalary expectations
Social media
Job categories
Skills
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