At Huawei Technologies, I served as the primary client contact for daily, weekly, and yearly service performance reporting. I investigated issues, documented findings, and worked with stakeholders to validate fixes and track SLA compliance.
I developed and maintained Power BI dashboards and interactive reports covering ticket quality, service availability, SLA compliance and breaches, MTTR, and MTTD. I also wrote SQL queries to extract, validate, and analyze data for reporting and troubleshooting.
Earlier at Huawei Technologies, I managed performance reporting for 13 GNOC projects. I analyzed multi-million-record datasets and investigated delays, SLA breaches, and network operations issues, providing root-cause analysis and corrective-action tracking.
I also prepared network, availability, employee-performance, project-performance, and root-cause reports using Excel, PowerPoint, dashboards, and Tracepoint. My certifications include the Google Data Analytics Professional Certificate, Microsoft Copilot for Power BI, and IBM Data Visualization with Python.
