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Jivan Gaikwad

@jivangaikwad

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Data Analyst at Data Unveil and Amazon, who automated policy reporting and cut data-prep time to under five minutes.

India

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At Data Unveil, I analysed operational workflows and recurring process failures by reviewing JIRA tickets. I developed a Power BI dashboard tracking all active tickets and introduced an issue taxonomy to make process bottlenecks easier to examine.

At Amazon, I used SQL to support KPI reporting and led policy implementation, developing automated reporting systems that reduced processing time by 83%. I also built KPI dashboards and collaborated on policy changes that reduced enforcement errors by 25%.

In my projects, I automated policy violation reporting with Excel, VBA, and Power Query, cutting manual data-preparation time from over 40 minutes to under five. I also work with sales, healthcare, and finance data, using SQL, Excel, and Python for validation, time-series analysis, and customer retention and cohort analysis.

Experience

Work history, roles, and key accomplishments

Analyst – Operations Excellence

Data Unveil

Mar 2026 - May 2026 (2 months)

Analysed operational workflows and process failures by reviewing JIRA tickets, developed a Power BI dashboard tracking active tickets, and introduced an Issue Type taxonomy. Authored an SOP for process continuity.

Jira Power BI Data Analysis Process Improvement Root Cause Analysis SOP Documentation

Business Operations Analyst

Amazon

Mar 2019 - Aug 2023 (4 years 5 months)

Used SQL to retrieve and aggregate metrics across 100K+ data points, built KPI dashboards, and led policy implementation reducing processing time by 83%. Collaborated with cross-functional teams to reduce enforcement errors by 25%.

SQL Redshift Power BI Excel KPI Dashboards Data Analysis Policy Implementation Risk Assessment Stakeholder Management Technical Documentation

Network Operations Specialist

Amazon

Sep 2018 - Mar 2019 (6 months)

Led project management for logistics optimisation, developed contingency plans reducing service disruptions by 30%, and implemented process improvements achieving 98% on-time delivery. Managed a team of 50+ staff.

Project Management Risk Mitigation Process Improvement Logistics Team Leadership Vendor Management

Customer Support Associate

Amazon

Jan 2016 - Jan 2017 (1 year)

Managed customer support databases, improved data accuracy by 25%, and developed retention strategies increasing customer satisfaction by 15%. Resolved 95% of complex issues on first contact.

Data Governance Business Intelligence Customer Retention Issue Resolution Performance Metrics Reporting