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Rajuno Akinniyi

@rajunoakinniyi

Customer service and sales professional who scheduled service appointments and supported retention and upselling.

At CHHJ, I verified client details submitted through the website and recorded requests for junk removal, general labor, and moving services.

I provided quotes based on client needs and scheduled appointments around availability and customer preferences. I also resolved complex customer inquiries.

At AG MARKETING, I worked in customer relationship management, retention, and upselling, explaining products and services to clients.

I updated CRM records with customer information and refunds, and used scripts, objection handling, and flexible payment plans in customer conversations.

Experience

Work history, roles, and key accomplishments

Customer Service / Sales

CHHJ

Dec 2023 - Jul 2026 (2 years 7 months)

Verified client details sent to the website and recorded client details for junk removal, general labor, and moving services. Provided quotes based on client needs, set appointments, and resolved complex customer inquiries.

Customer Service Sales CRM Appointment Setting Quoting Problem Solving

Sales Agent / Retention Specialist

AG Marketing

Aug 2021 - Oct 2023 (2 years 2 months)

Managed customer relations, retention, and upselling. Explained product features and benefits, updated CRM with customer information and refunds, and worked with scripts and objection handling.

Customer Relationship Management Upselling Retention CRM Objection Handling Communication Skills