Raj Gupta
@rajgupta7
I resolve multi-channel customer issues accurately and reduce repeat interactions.
IndiaWhat I'm looking for
I've supported 1,000+ international accounts at HighLevel through phone, Zoom, email, and live chat, troubleshooting software, configuration, and workflow issues to help customers move forward without further chase.
I improved support efficiency by 25% while sustaining 95%+ customer satisfaction, collaborating with Product, Engineering, and Support teams and maintaining accurate CRM records.
Previously, I handled customer operations, billing, payments, and service issues at CashKaro, Vidal Health Insurance, and WNS Global Solutions. I've developed SOPs, improved efficiency by 35%, raised claim settlement rates from 86% to 98%, and consistently delivered solution-focused support in high-volume environments.
Experience
Work history, roles, and key accomplishments
Served as primary contact for 1,000+ international accounts via phone, email, and live chat, resolving queries promptly and completely. Contributed to process improvements and SOPs that raised efficiency by 25% while sustaining 95%+ customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Doon Business School
Bachelor of Business Administration, Business Administration
2016 - 2019
Bachelor of Business Administration degree from Doon Business School, Dehradun, India.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Raj?
You can contact Raj and 90k+ other talented remote workers on Himalayas.
Message RajGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
