Open to opportunities

Rajesh Chetlur

@rajeshchetlur

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Multilingual Customer Success Specialist with 8+ years of experience.

France

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What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth.

I am a multilingual Customer Success Specialist with over 8 years of international experience in e-commerce, finance, and marketing. My fluency in English, Hindi, Telugu, and Tamil enables me to excel in cross-cultural communication and build strong client relationships. I have a proven ability to resolve complex issues through empathetic, solution-focused support, and I thrive in dynamic environments where I can balance attention to detail with big-picture thinking.

Throughout my career, I have demonstrated my commitment to user satisfaction and impact service. At TTEC, I was promoted to Process Specialist, where I led a team of 16 individuals, overseeing their job responsibilities and performance improvement. My role at HSBC Finance further solidified my expertise in financial advisory, where I managed debt portfolios and provided customized strategic advice to clients, fostering long-term banking relationships. I am passionate about mentoring and guiding others, ensuring that they achieve their professional goals while maintaining high standards of service.

Experience

Work history, roles, and key accomplishments

Financial Advisor

HSBC Finance

Aug 2019 - Present (5 years 9 months)

Managed secured and unsecured debt portfolios for global clients, including home loans, personal loans, and credit cards. Analyzed clients' financial situations to provide customized strategic advice and financial planning. Negotiated repayment plans and settlements with clients to reduce delinquency rates while maintaining compliance with banking regulations.

Financial Advice Debt Management Risk Assessment Compliance Financial Planning Negotiation

Process Specialist

TTEC - eBay

Aug 2015 - Present (9 years 9 months)

Monitored website listings to identify and remove prohibited or illegal activities, ensuring compliance with eBay policies. Engaged with clients via chat and email, providing detailed information on policies and guidelines aligned with international and EU laws. Trained and mentored newly onboarded employees, guiding them through website policies and job responsibilities.

Customer Engagement Compliance Training Mentoring Data Entry Communication

Sales Associate

Atlantis Marketing

Sep 2012 - Present (12 years 8 months)

Explained products and services, addressing customer inquiries regarding pricing and features. Delivered persuasive sales pitches to promote sales in business. Handled inbound calls from potential customers in response to advertisements, providing detailed service information.

Sales Customer Service Product Knowledge Inbound Communication Persuasion Client Engagement Sales Pitching

Education

Degrees, certifications, and relevant coursework

Pragati College

Diploma, Accounting & Commerce

Undertook studies in Accounting and Commerce. Gained foundational knowledge in financial principles and business operations. Program was not completed due to personal reasons.

Kalinga University

Bachelor of Arts, English Literature

Pursued a Bachelor of Arts in English Literature. Focused on literary analysis and critical theory. Resumed graduate studies during the COVID-19 quarantine period.