shubham sharma
@shubhamsharma50
I lead BPO operations, sales teams, and international client campaigns across insurance and pharmacy.
IndiaWhat I'm looking for
I've led outbound and inbound BPO campaigns for UK life insurance and US pharmacy clients, driving sales, improving conversion rates, and managing client expectations at Fixine Solutions LLP.
I build and coach teams to meet performance targets, improve workflows, and grow revenue. My experience spans customer support, telecalling, sales, invoicing, and data-informed decision-making.
Experience
Work history, roles, and key accomplishments
Director of Operations
Fixine Solutions LLP
Sep 2017 - Oct 2023 (6 years 1 month)
Led a team handling outbound calls for UK life insurance sales and US Pharmacy, closing deals and improving conversion rates. Motivated and coached team members to achieve individual and team goals, and upscaled sales efforts to increase revenue.
Team Leader
CMS Info Pvt Ltd
Oct 2016 - Aug 2017 (10 months)
Led and managed a team of telecallers, ensuring performance and sales targets were met. Coordinated inbound and outbound calls, handled customer queries, and delivered sales solutions for a US Pharmacy campaign.
Telecaller
Voxient Solutions Pvt. Ltd
Apr 2014 - Jul 2015 (1 year 3 months)
Conducted outbound calls for pharma sales, reaching out to potential clients and providing product information. Delivered high-quality customer service, resolving queries and ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Bidhan Chandra College
Bachelor of Commerce Honours, Commerce
Bachelor of Commerce Honours degree in Commerce from Bidhan Chandra College, Kolkata, West Bengal, completed in 2017.
Kendriya Vidyalaya Barrackpore ARMY
Higher Secondary, Commerce
Higher Secondary education in Commerce from Kendriya Vidyalaya Barrackpore ARMY, Kolkata, West Bengal, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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