Rajbir Singh

I’m an operations-focused professional with 7+ years across BPO, HR process management, e-commerce, and CRM. I’m known for building strong execution rhythms through SOP development, TAT compliance, and service delivery excellence across both in-office and remote setups.

At Kapoor Watch Company, I owned end-to-end service lifecycle for luxury watch repairs—driving escalation handling, vendor coordination for straps/links/parts, and clear client communication. I also helped grow after-sales service revenue 2× within 3 months by improving CRM practices and follow-up workflows.

Previously at Wipro (Google account), I supported Google’s Location-Only Transfers operations by maintaining case inventories and SOPs for cross-geo workflows. I reduced HR processing errors by 35% through enhanced audit strategies, cut onboarding time by 30% by training and leading a team of 20 new hires across geographies, and partnered across immigration and tax teams to resolve transfer-related queries smoothly.

Earlier, at Amazon India and Cognizant, I strengthened customer-first operations using audits, quality checks, and performance dashboards. I improved CSAT scores by 20%, reduced repeat contacts via root-cause resolution, and managed Google Ads campaign workflow coordination to ensure compliance and ROI-focused execution.