Rajat Saini
@rajatsaini3
I resolve enterprise application issues and deliver API integrations, client onboarding, and technical support.
IndiaWhat I'm looking for
At AfterShip, I provide expert technical support for enterprise clients, resolving application issues and supporting API and web-hook integrations. I also lead integration testing and help clients configure systems around their business requirements.
I've onboarded enterprise and SME accounts, served as a key point of contact during implementation, and partnered with Account Executives and Customer Success Managers to resolve customer concerns efficiently. I manage review data and share insights that support product improvement and customer satisfaction.
Previously at Mtalkz Mobility Services, I supported SMS and WhatsApp Business messaging integrations, performed root cause analysis, delivered dashboard demos, and developed WhatsApp chatbots. At Virus Positive Technologies supporting eBay, I handled T1 and T2 issues related to product listings, accounts, and inventory.
I bring more than seven years of support experience, including desktop support, remote troubleshooting, device management, staff training, and process improvement that achieved a 94% end-user satisfaction rate.
Experience
Work history, roles, and key accomplishments
Provide expert-level technical support for enterprise clients, ensuring seamless application performance and issue resolution. Spearheaded API integration efforts and led testing to validate integration functionality.
Education
Degrees, certifications, and relevant coursework
Maharishi University of Information Technology
Master of Technology, Communication and Systems
Pursued a Master of Technology in Communication and Systems, graduating in 2022.
JMIT Kurukshetra University
Bachelor of Technology, Electronics and Communications
Completed a Bachelor of Technology in Electronics and Communications, graduating in 2015.
Guru BrahmaNand Ji Govt. Polytechnic
Diploma, Computer Science and Engineering
Earned a Diploma in Computer Science and Engineering, graduating in 2012.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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