AMAbhilash Manegar
@abhilashmanegar
Senior Product Support Engineer with expertise in API integration.
IndiaWhat I'm looking for
I am a Senior Product Support Engineer with extensive experience in integrating APIs and enhancing product usability. Currently, I work at Wati.io, where I assist clients in integrating the WhatsApp API with various platforms, including Shopify and WooCommerce. My role involves configuring Webhooks for real-time data synchronization and authoring comprehensive documentation to empower users, significantly reducing support ticket inflow.
Previously, I served as a Technical Support Engineer II at Narvar Inc., where I collaborated with global teams to resolve critical issues and provided technical support to retail clients. My background also includes experience in Level 1 technical support at Activ8me, where I troubleshot network issues and configured routers. I am passionate about mentoring junior team members and continuously improving product features based on customer feedback.
Experience
Work history, roles, and key accomplishments
WASenior Product Support Engineer
Wati.io
Apr 2021 - Present (4 years 1 month)
Assisted clients in integrating the WhatsApp API with various platforms, ensuring seamless functionality. Configured Webhooks for real-time data synchronization and authored documentation guides to enhance user autonomy. Collaborated with cross-functional teams to improve product delivery and mentored junior team members.
Technical Support Engineer II
Narvar Inc
Jan 2018 - Mar 2021 (3 years 2 months)
Collaborated with global teams to resolve critical issues and provided technical support to retail clients using Zendesk. Implemented dynamic product recommendations and triaged bugs for the engineering team, contributing to knowledge management through best practice guidelines.
Technical Support Engineer
Activ8me
May 2016 - Nov 2017 (1 year 6 months)
Provided Level 1 technical support to customers, troubleshooting network issues and configuring routers. Conducted network testing to ensure compliance with service level agreements.
Education
Degrees, certifications, and relevant coursework
DUDeakin University
Master of Information Technology (Professional), Information Technology
2010 - 2013
CMR Institute of Management Studies
Bachelor of Computer Applications, Computer Applications
2005 - 2008
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Abhilash?
You can contact Abhilash and 50k+ other talented remote workers on Himalayas.
Message AbhilashFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
