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pratik adangale

@pratikadangale

Client Support Associate at Grexa AI supporting AI chatbot workflows, WhatsApp integrations, and SaaS customer operations.

India

Message

What I'm looking for

I'm targeting Technical Support, Application Support, Product Support, Client Integration Support, and Solutions Engineer roles where I can use my API, SaaS/CPaaS, AI/chatbot, WhatsApp, monitoring, troubleshooting, and production support experience to support reliable product operations and improve client experience.

At Grexa AI, I support clients using a SaaS platform, including onboarding, configuration, and AI-powered chatbot workflows. I train chatbot agents, improve responses, and maintain the knowledge base.

Previously, at Gupshup Technology, I supported WhatsApp Business API and SMS messaging, troubleshooting REST API payloads and delivery issues. At InfiniMinds (Wipro Project), I supported enterprise POS applications and used SQL to investigate transactional data.

Experience

Work history, roles, and key accomplishments

Current

Client Support Associate

Current

Grexa AI

Apr 2026 - Present (5 months)

Provided L1/L2 technical and client support for a SaaS platform, covering application issues, onboarding, configuration, workflows, feature adoption, and customer queries. Supported AI-powered chatbot workflows, WhatsApp AI/Sensy, and Google Business Profile cases.

L1 L2 Support SaaS AI Chatbots WhatsApp AI Sensy Google Business Profile Redash SOPs Technical Documentation SLA Incident Triage RCA

Technical Solutions Engineer – L1

Gupshup Technology

Jan 2024 - Mar 2026 (2 years 2 months)

Provided technical and production support for CPaaS messaging solutions, including WhatsApp Business API and SMS platforms. Troubleshot message delivery issues, debugged REST API payload errors, and handled high-priority production incidents.

CPaaS WhatsApp Business API SMS REST APIs JSON Postman Webhooks Salesforce SLA Incident Triage DLR Analysis DLT Technical Documentation

Application Support Engineer – L2

InfiniMinds (Wipro Project)

Mar 2022 - Oct 2023 (1 year 7 months)

Provided L2 application support for enterprise POS applications covering billing, invoicing, and payment workflows. Investigated transaction failures, executed SQL queries, and supported production deployments and patches.

L2 Support POS SQL Production Support incident investigation Deployment Monitoring

Desktop Support Engineer

Pinnacle InfoTech

Jan 2021 - Jan 2022 (1 year)

Provided technical support for application login issues, software problems, and user system incidents. Performed hardware, software, and basic network troubleshooting and maintained IT support records.

Desktop Support Troubleshooting Hardware Software Networking Ticketing Systems