Chaitanya Sethiya
@chaitanyasethiya
I support SaaS customers with API integrations, automation workflows, and communication platform onboarding.
IndiaWhat I'm looking for
At MSG91, I manage technical support and onboarding for CPaaS and automation-based SaaS products across WhatsApp, SMS, Voice IVR, Email, and RCS. I resolve 250+ monthly support tickets, run 300+ onboarding and troubleshooting sessions, and guide businesses through Meta verification, WhatsApp API setup, and DLT onboarding.
I also build 8–10 chatbot and API automation workflows each month for operational and customer-support use cases. My background combines customer support, client communication, sales exposure, and hands-on programming in C and C++.
Experience
Work history, roles, and key accomplishments
Technical Support Associate
Walkover Web Solutions
Dec 2024 - Present (1 year 9 months)
Managed technical support and onboarding for CPaaS and automation-based SaaS products, assisting stakeholders across WhatsApp, SMS, Voice IVR, Email, and RCS. Resolved 250+ monthly support tickets and conducted 300+ onboarding/troubleshooting sessions.
Education
Degrees, certifications, and relevant coursework
Mandsaur University
Bachelor of Technology, Computer Science and Engineering
2020 - 2024
Pursued a Bachelor of Technology in Computer Science and Engineering, gaining a strong foundation in programming and software development.
N.S. Singhvi School
Senior Secondary, General Studies
2019 - 2020
Completed senior secondary education, focusing on core academic subjects.
St. Thomas Sr. Sec. School
Secondary, General Studies
2017 - 2018
Completed secondary education, building foundational knowledge in various subjects.
Availability
Location
IndiaAuthorized to work in
Website
chaitanyasethiya.lovable.appSalary expectations
Job categories
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