Hrishabh Tiwari

I’m a Technical Support/CSM specialist with 1+ year of hands-on expertise in WhatsApp Cloud API onboarding, Pabbly Connect automation workflows, and REST API debugging. I’ve been the go-to engineer for Meta BSP compliance, WABA configuration, and complex integration failures, including Graph API token issues, template rejections, and Business Portfolio disputes. I independently onboarded 100+ businesses via Embedded Signup, Manual Token, and Cloud API flows, and I reduced customer time-to-live by an estimated 40% through standardized onboarding documentation.

I design, diagnose, and resolve automation and integration issues across 500+ workflows and 30+ third-party platforms by testing endpoints in Postman, reviewing OAuth flows, and replicating edge cases in sandbox environments. I maintain sub-50-minute first responses and sub-3-day full resolution across 100+ daily tickets, mentored new team members, and built internal knowledge base content that reduced escalation rates by ~30%—helping prevent an estimated ₹7L+ ARR loss during churn risk. Beyond support, I built and launched DraftMeet (draftmeet.com) from zero to production, shipping end-to-end product thinking: onboarding, Google Meet integration, webhook API, and SEO growth.