Rajan Gurung
@rajangurung
Dedicated IT Supervisor with expertise in troubleshooting and support.
What I'm looking for
I am a dedicated IT Supervisor with hands-on experience in hardware and software troubleshooting, system maintenance, and IT support. My journey in the IT field has equipped me with the skills to configure and deploy IT equipment, maintain computer networks, and provide exceptional technical support for desktops and related systems. I pride myself on my strong problem-solving abilities and my commitment to maintaining optimal IT performance.
In my current role at Haward Technology Middle East, I lead and guide the IT team, aligning our efforts with departmental goals. I manage IT asset inventory and oversee user support for desktops and network infrastructure, ensuring that all systems run smoothly. My previous experiences, including roles at Legoland Dubai and Thrive Brokerage House, have further honed my customer service skills and my ability to resolve issues effectively, enhancing overall user satisfaction.
Experience
Work history, roles, and key accomplishments
IT Supervisor
Haward Technology Middle East
Oct 2021 - Present (3 years 8 months)
Led and guided the IT team, aligning efforts with departmental goals and objectives. Configured and maintained Windows Server environments, Active Directory, and Microsoft 365.
Customer Service Associate
Legoland Dubai
Oct 2018 - Sep 2021 (2 years 11 months)
Provided exceptional customer service, ensuring guest safety and satisfaction. Resolved guest complaints and issues effectively, enhancing the overall experience.
IT Admin Assistant
Thrive Brokerage House Pvt. Ltd
Feb 2013 - Sep 2017 (4 years 7 months)
Maintained daily reports and provided updates to management. Entered stock transaction data and generated reports using specialized software.
Hardware Software & Networking Technician
Zend Lance Computer Solution
Jan 2011 - Dec 2013 (2 years 11 months)
Assembled and repaired desktops and laptops, ensuring proper installation of software and drivers. Provided technical support and troubleshooting for hardware and network issues.
Education
Degrees, certifications, and relevant coursework
Unknown
Diploma, Information Technology
Currently pursuing a Diploma in Information Technology, covering Level 4, 5, and 6.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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