At ARADA (WFG) – FitnGlam, Platform & Fitcode, I lead a team of 3 IT support staff and manage day-to-day support operations, incident workflows, and SLA tracking across multiple business brands.
I administer incidents in ServiceNow and Freshservice and manage employee accounts and permissions through Active Directory. I also use ManageEngine for endpoint and asset management, patch tracking, and IT service operations.
I coordinated the full IT setup for a new branch in Nad Al Sheba, covering network infrastructure, hardware deployment, and user provisioning. I also migrated company cloud data from Dropbox to SharePoint with no loss of business continuity.
Earlier, I supported users at Lynkit Information Technology Consultancy LLC, Base Plus IT Solution, and Tech Mahindra Pvt Ltd. My experience includes LAN/WAN and Wi-Fi troubleshooting, virtual desktop and remote access environments, and ITIL 4 Foundation certification.
