Nesika Rajendiran
@nesikarajendiran
Senior E-Relationship Associate and customer service professional with MBA in HR and strong customer support expertise.
IndiaWhat I'm looking for
I am a Senior E-Relationship Associate with an MBA in Human Resource Management and hands-on experience in high-volume voice and chat support. I consistently deliver empathetic, solution-focused service and maintain strong satisfaction metrics.
At Redisolve and NTT Data I handled complex customer queries, managed multichannel interactions, and followed up on insurance claims and billing issues with precision. I am proficient in customer service tools, including Imagine and Salesforce, and I prioritize accurate documentation and timely escalation.
Previously at Tata Consultancy Services I coordinated queue volumes, drove cross-training, performed quality checks, and developed test plans to improve process quality. I identify recurring issues and recommend process enhancements to boost first-call resolution and operational efficiency.
I am looking to apply my skills in customer support, team management, and quality assurance to drive measurable improvements. I bring clear communication, a focus on metrics, and a collaborative approach to help teams exceed service goals.
Experience
Work history, roles, and key accomplishments
NDFollowed up with insurance carriers on unpaid or denied PB claims, resubmitted corrected claims for simple billing errors, and resolved claim status issues while meeting productivity and accuracy benchmarks.
Senior E-Relationship Associate
Redisolve Software Private Limited
Aug 2024 - Mar 2025 (7 months)
Handled high-volume calls and chats to resolve product and service inquiries, maintained satisfaction scores, logged and escalated complex cases, and proposed process improvements to boost first-call resolution.
Monitored queue volumes and prioritized high-volume requests, performed root-cause analysis to resolve customer issues, led cross-training and quality checks, and developed test plans and defect documentation to improve service quality.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Madras
Master of Business Administration, Human Resource Management
Grade: 80%
Master of Business Administration (Human Resource Management) with 80% from University of Madras, completed in 2022.
EWEthiraj College for Women
Bachelor of Arts, History
Grade: 72%
B.A. in History with 72% from Ethiraj College for Women, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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