Chirantan User
@chirantanuser
IT Service Desk Analyst at Accenture handling Level 1 support and ServiceNow incidents, seeking to grow into Azure cloud infrastructure.
IndiaWhat I'm looking for
At Accenture, I provide Level 1 IT support through voice support and the Self-Service Portal. I troubleshoot Microsoft 365 and Windows issues, manage incidents and service requests in ServiceNow, and support Active Directory account access.
I’ve also worked on projects including resume-screening automation with UiPath StudioX, customer feedback sentiment analysis with Python and Scikit-learn, and a Flask disease-prediction application. I’m looking to build a long-term career in Cloud Infrastructure and IT Operations with Microsoft Azure.
Experience
Work history, roles, and key accomplishments
Provides Level 1 IT support through voice and self-service portal, troubleshooting Microsoft 365, Windows, and network issues. Manages incidents and service requests using ServiceNow, meeting SLA targets and escalating complex issues to Level 2 teams.
Education
Degrees, certifications, and relevant coursework
Nagarjuna College of Engineering and Technology
Bachelor of Engineering, Artificial Intelligence & Machine Learning
2021 - 2025
Bachelor of Engineering in Artificial Intelligence & Machine Learning from Nagarjuna College of Engineering and Technology, completed in 2025.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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