Open to opportunities

Raja Abdullah

@rajaabdullah1

Message

I build customer satisfaction and e-commerce growth through store operations, sales, and responsive support.

Pakistan

Message

What I'm looking for

I'm looking for a customer support, e-commerce operations, or sales role where I can improve customer satisfaction, manage client relationships, and support business growth through clear communication and proactive problem-solving.

I launched and managed an online retail business on Daraz Mall and Shopify, overseeing sourcing, pricing, inventory, SEO listings, order processing, shipping, returns, promotions, and customer support. I monitored sales metrics, coordinated suppliers and logistics partners, and maintained a high-quality customer experience.

I've also supported travel-booking customers at Gozayaan, acquired and retained business clients at OLX Pakistan, and developed sales opportunities at FunadiqPakistan and Jovi Technologies. I bring hands-on experience with CRM tools, client acquisition, negotiation, customer issue resolution, and remote work.

Experience

Work history, roles, and key accomplishments

Sales Representative

Funadiq Pakistan

May 2025 - Aug 2026 (1 year 3 months)

Targeted business opportunities and established effective sales call cycles for key customers and partners. Developed and maintained a contact and customer database within market segments.

Sales Lead Generation Customer Relationship Management Database Management

Customer Experience Executive

Gozayaan

Nov 2025 - Jun 2026 (7 months)

Handled inbound and outbound customer calls related to flight, hotel, and tour bookings. Provided detailed guidance and assistance to customers regarding their travel plans and queries.

Customer Service Problem Solving CRM

Account Executive

OLX Pakistan

Sep 2025 - Oct 2025 (1 month)

Visited shops and businesses to identify potential clients for OLX listings. Provided ongoing support to ensure client satisfaction and retention.

Sales Client Acquisition Market Research

Founder & E-commerce Operations Manager

Self-Employed

Nov 2022 - Apr 2025 (2 years 5 months)

Launched and managed an online retail business on Daraz Mall and Shopify, overseeing all day-to-day operations including product sourcing, pricing, inventory, and customer support. Concluded operations due to changes in government tax policies.

Shopify Daraz Inventory Management SEO Customer Support Operations Management