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Rainy Dragoo

@rainydragoo

Rental Administrator at AutoNation Toyota Tempe managing rental operations, vehicle reservations, customer service, and rental documentation.

United States

Message

At AutoNation Toyota Tempe, I manage daily rental operations, including reservations, contracts, and customer check-in and check-out. I also maintain vehicle inventory and accurate rental documentation.

I previously supported patients at Siskiyou Community Health Center and Providence Medical Center, scheduling appointments, verifying insurance, and handling medical records. At Siskiyou, I also helped patients determine eligibility for financial assistance.

At Walmart, I oversaw three departments with more than 60 associates and handled store accounting, register and bank activity, audits, scheduling, and front-end metrics.

Experience

Work history, roles, and key accomplishments

Current

Rental Administrator

Current

AutoNation Toyota Tempe

Feb 2026 - Present (8 months)

Managed daily rental operations, including vehicle reservations, contracts, and customer check-in/check-out. Processed payments, maintained records, and coordinated with service advisors and technicians for status updates.

Customer Service Car Reservations Contract Management Payment Processing Inventory Management Communication Skills Collaboration

Dental PSR - Patient Service Representative

Siskiyou Community Health Center

Sep 2024 - Jan 2026 (1 year 4 months)

Checked in/out patients, scheduled appointments, and managed multiple phone queues. Verified insurance eligibility, prior authorizations, and arranged cost estimates and insurance waivers.

Patient Scheduling Insurance Verification Phone Systems Customer Service Financial Assistance Dental Terminologies HIPAA

Patient Service Specialist

Providence Medical Center

Sep 2023 - Sep 2024 (1 year)

Managed patient interactions in lobby or over the telephone, scheduled appointments and procedures. Handled medical records with precision and confidentiality, and managed the clinic's fax queue, processing insurance claims, referrals, and billing information.

Patient Interaction Appointment Scheduling Medical Records Insurance Claims Referrals Billing Confidentiality Fax Management

Seasonal Assistant Manager

Buckle

Jun 2023 - Sep 2023 (3 months)

Managed schedules, coordinated tasks, and oversaw staff to ensure smooth workflow and high customer satisfaction. Ensured metrics were met with sales per hour and inventory management, and planned store goals and product layout with management.

Scheduling Staff Management Customer Satisfaction Sales Metrics Inventory Management Product Knowledge Store Planning

Front End Team Lead

Walmart

Mar 2019 - Jun 2023 (4 years 3 months)

Oversaw 3 departments totaling over 60 associates, including hiring, training, and termination. Performed store accounting ranging from $1-$175,000, monitored register and bank activity, and ensured inventory accuracy and price integrity.