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Quinton Mcbee

@quintonmcbee

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I deliver client service, scheduling, and administrative support in fast-paced, patient-centered environments.

United States

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What I'm looking for

I'm seeking to transition into the medical industry, where I can contribute my administrative strengths, client service experience, and compassionate approach in a fast-paced, patient-centered environment.

I've supported customers and daily operations at Enterprise Rent-A-Car, where I was promoted from Auto Detailer to Customer Service Representative. I create rental contracts, manage reservations, and handle computer-based clerical tasks.

I resolve customer concerns with professionalism and diplomacy, contributing to a 95% satisfaction rate based on internal surveys. Previously, as Lead Customer Service Associate at Zips Car Wash, I supervised daily operations, processed bank deposits, and independently opened and closed the store.

I'm pursuing an Associate of Applied Science in Physical Therapist Assistant studies and am seeking to bring my client relations, scheduling, recordkeeping, and compassionate service approach to a fast-paced medical environment.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Enterprise Rent-A-Car

Mar 2021 - Sep 2026 (5 years 6 months)

Assisted customers with rentals, created contracts, and handled reservations. Resolved customer concerns with professionalism and efficiency, achieving a 95% satisfaction rate based on internal surveys.

Customer Service Clerical Duties Computer Literacy Microsoft Office Conflict Resolution Problem Solving Multitasking Record keeping Data Entry

Loader and Puller Intern

GBS Lumber

Dec 2020 - Dec 2020 (0 months)

Pulled lumber orders based on customer and delivery needs. Loaded and unloaded delivery trucks, maintained clean workspaces, and assisted drivers with routing and customer interaction.

Order Pulling Loading And Unloading Workspace Maintenance Customer Interaction

Lead Customer Service Associate

Zips Car Wash

Oct 2018 - Aug 2020 (1 year 10 months)

Delivered excellent service while supervising day-to-day operations. Processed daily bank deposits, ensured cash drawer accuracy, and opened and closed the store independently as key holder.

Customer Service Supervision Cash Handling Bank Deposits Opening And Closing Procedures Facility Maintenance

Auto Detailer

Enterprise Rent-A-Car

Detailed vehicles and maintained lot organization. Conducted routine vehicle maintenance and cleaning, and managed facility housekeeping and opening/closing duties.

Detailing Maintenance Cleaning Facility Cleaning Opening And Closing Procedures