Rainier Herrera

As a User Verification Contractor, I validate/verify the information of the users who register on the site & update them accordingly by cross-referencing with their LinkedIn accounts.

o My client has Amazon, eBay, and Walmart stores.
o Customers purchase the items in his online stores & I process the orders on the Home Depot website.
o Work on Returns & refunds in Amazon Seller Central
o Chat with Home Depot agents for returns, refunds & price adjustments.

o I search for opportunities for high-quality backlinks for our clients.
o Web research
o I send emails to bloggers/sites for collaboration opportunities.
o Create a Link Profile Analysis sheet every 3 months. o We use Screaming Frog, SEM Rush, and MOZ.
o Attending kickoff call meeting with the client & other team members.
o Creating initial & quarterly strategy reports.

o My task as a Feedback Analyst is to address the concerns of the users about their account through chat support.
o Provide feedback to our managers regarding the tools that we use.

o I handled 5 teams (39 analysts) with different processes for each.
o Project management
o Client management
o People management
o Time management
o Email management
o June 2015—Certified ISO 9001:2008 auditor
o March 2017—Certified ISO 9001:2015 auditor
o April 2017—Certified on Risk Management
o Collaborates with the workforce team in terms

o As an analyst, our responsibility is to verify the information that we have in the database to make sure that the information is accurate
o Data entry
o Conducted a seminar entitled “Root Cause Analysis and Skill vs. Will” last April 4, 2014.
o Became Point of Contact (POC)
o Project forecasting
o Email management
o Project management
o Basic technical troubleshooting

Supported Dell customers with computer problems, including hardware and software issues. Scheduled faulty computers for repair when necessary.

Completed a Bachelor of Science in Nursing program. Studied core nursing principles, patient care, and medical procedures. Gained practical experience relevant to the healthcare field.

Completed secondary education. Focused on a broad curriculum covering various academic subjects. Developed foundational knowledge and skills.

Completed primary education. Focused on fundamental academic subjects. Developed basic literacy and numeracy skills.