Open to opportunities

Catrina Santiago

@catrinasantiago

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Senior web quality analyst delivering marketplace integrity through data management and precise website checks.

Philippines

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What I'm looking for

I’m looking for a remote role where I can deliver precise website quality checks, strong data management, and marketplace integrity—using dashboards, verification, and analytical reporting to support safe, trusted user experiences and long-term platform growth.

I’m a highly analytical, detail-oriented Remote Operations Specialist with over 11 years of experience in web quality analysis, data management, and marketplace integrity, supporting remote global platforms. I focus on concise, high-standard quality checks, clear visual comparative analysis, and building trust through safety and screening.

In my most recent role as a Web Quality Analyst (Crayon.co), I performed quality checks on leading service-based websites and delivered visual comparative analysis using company dashboards and metrics. I also monitored similar companies’ services, plans, job opportunities, and web design layouts to provide actionable insights for long-term planning and improved website presence.

Previously at FreeUP (Internal Team), I supported applicant and ticket matching by communicating, mediating, and screening potential applications to maximize both safety and effective matching. I also worked on podcast production assistance, including script transcription and proofreading, project management with Asana and Skype workspaces, and email automations using MailChimp for promotions.

Earlier in my career at Thumbtack Philippines, I secured more than 7000 professionals for client-requested services and mediated specifications by confirming identity and legitimacy using platforms such as LinkedIn and Upwork. Alongside marketplace integrity screening and contract verification, I also provided web scraping and data entry support through Upwork, and began building care-focused experience as a volunteer nurse in a hospital setting.

Experience

Work history, roles, and key accomplishments

Web Quality Analyst

Crayon

Jun 2020 - Oct 2025 (5 years 4 months)

Performed concise quality checks on service-based websites and delivered visual comparative analysis using company dashboards and metrics. Monitored competitors’ plans, job opportunities, and web design layouts to inform long-term growth planning for clients.

Visual Comparative Analysis Data Management Dashboards Project Coordination Competitive Analysis

Applicant & Ticket Matching

FreeUP

Mar 2023 - Jul 2023 (4 months)

Matched freelancers and employers to tasks (“tickets”) within the FreeUP platform while communicating, mediating, and screening applications. Assessed candidate skills, rates, and responsiveness to client needs and helped detect suspicious individuals to protect platform safety.

Freelancer Employer Matching Mediation & Communication Identity Verification Responsiveness Marketplace Safety

Podcast Production Assistant

FreeUP

May 2021 - Jul 2022 (1 year 2 months)

Provided pre- and post-production assistance for a wellness and growth website’s podcast content. Managed script transcription and proofreading, coordinated projects in Asana/Skype workspaces, and supported promotional email automations using MailChimp.

Transcription Proofreading Mailchimp Skype Workspaces

Web Scraping & Data Entry

Upwork

Mar 2019 - Jan 2022 (2 years 10 months)

Provided web scraping services and extracted niche-related data (e.g., real estate, utility services, and food) for contractors’ market analysis. Performed file extraction, typing, sorting, and daily data entry to support ongoing strategies.

Web Scraping Data Extraction Data Entry File Sorting Spreadsheet Management

Marketplace Integrity Specialist

Thumbtack

Jul 2018 - Feb 2019 (7 months)

Ensured users’ safety and trust by performing database and platform screening for service providers. Verified and supported the inclusion of top-brand professionals to meet client service needs.

Quality Assurance Policy Compliance

Request Verification Expert

Thumbtack

Mar 2014 - Feb 2019 (4 years 11 months)

Secured 7,000+ professionals for client service requests across their locations in the United States. Mediated between client specifications and professionals in real time by confirming identity and legitimacy using sources such as LinkedIn and Upwork.

Identity Verification Real Time Mediation Upwork Research Data Tracking

Data & Project Manager (VA)

Upwork

Dec 2013 - Feb 2014 (2 months)

Managed clients’ business data, scheduled tasks, and tracked projects on a daily basis. Coordinated ongoing work by maintaining organized records and ensuring tasks moved forward on time.

Client Data Management Scheduling Project Tracking Coordination File Organization

Volunteer Nurse

Quezon City General Hospital

Jan 2011 - Present (15 years 4 months)

Assisted in direct patient care under supervision by monitoring and recording vital signs and documenting patient data accurately. Supported patient comfort and safety while following infection control protocols and educating patients and families on wellness and post-visit instructions.

Patient Care Vital Signs Monitoring Clinical Documentation Infection Control Triage & First Aid Support Patient Education Communication Team Collaboration