John Austene San DiegoJD
Open to opportunities

John Austene San Diego

@johnaustenesandiego

Experienced Project Manager and Quality Assurance Specialist

Philippines
Message

What I'm looking for

Seeking a challenging role that leverages my project management and quality assurance expertise to drive business growth and improve customer satisfaction.

As a seasoned Project Manager and Quality Assurance Specialist with over 10 years of experience, I have honed my skills in diverse industries, including cosmetic products, real estate brokerage, and business process outsourcing. My expertise lies in leading teams to implement process improvements, integrating new technologies, and enhancing customer satisfaction and service efficiency.

I am proficient in operations and quality management, social media management, technical support, content creation, and moderation. My strong project planning and execution skills enable me to manage project plans, budgets, and resources, ensuring timely and cost-effective delivery of customer service initiatives.

With a strong background in quality assurance, I have conducted root cause analysis on site pain metrics, formulated action plans to improve overall metrics, and coached agents and moderators on their opportunities to improve customer interactions.

Experience

Work history, roles, and key accomplishments

TDCX logoTD

Quality Officer

TDCX

Sep 2020 - Apr 2022 (1 year 7 months)

Conducted Root Cause Analysis on site's pain metrics. Formulated action plans to improve the site's overall metrics. Coached agents on their opportunities on calls, chats, and emails from their customers.

Education

Degrees, certifications, and relevant coursework

John Austene hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
John Austene San Diego - Project Manager - Freelancer - NDA (Cosmetic Product - Customer Experience) | Himalayas