I have been working as a customer success analyst for several years, and while I have gained valuable experience in analyzing data and driving customer success initiatives, I am eager to take on more responsibility and utilize my analytical skills and experience to drive results as a leader in a dynamic and growth-oriented organization.
Rainer Furtado
@rainerfurtado
Customer Success pro with 2+ yrs exp in onboarding, training, portfolio mgt, sales, and negotiation.
What I'm looking for
Hello there! 👋 I'm Rainer Furtado, a highly accomplished and bilingual professional with a diverse 13+ year journey that began as a Travel Product Manager, evolved through roles as a Translator and Sales and Account Manager, and even took a unique turn as a Professional Poker Player before finding my passion as a Customer Success Manager.
Throughout my career, I've been entrusted with client onboarding to boost company revenue, effectively integrating 4 top-tier clients and leading to a projected annual revenue surge of $3.46M. I have a proven track record of consistently exceeding performance expectations and achieving exceptional results when tackling complex challenges. My deep sense of self-trust and confidence drives me to explore original ideas to help companies and teams reach their goals.
Currently, I'm pursuing a Postgraduate degree in Business Management with a focus on behavioral skills, building upon my existing qualifications, which include an MBA in Sales, Negotiation, and High-Performance Results, a Postgraduate degree in Business Management, and a Business Certificate in Business Administration and Management from Ohio University. I embrace the bumps in the road while navigating through complexity and ambiguity, always looking forward to the next exciting challenge. Let's connect and explore how my skills and experience can make a positive impact on your team! 🌟
Experience
Work history, roles, and key accomplishments
Key Achievement: Successfully onboarded 60+ customers in 9 months. Cross-trained in three different SaaS solutions.
Customer onboarding and training. Responsible for monitoring OKR metrics to identify and manage potential risks related to customer experience. Collaborative work with Product Managers, Sales, Support, and Senior Management to monitor and manage accounts.
Senior Customer Success Manager
Crisalix
Oct 2020 - May 2022 (1 year 7 months)
Key Achievement: Management of 80+ accounts from three different markets (Brazil, the Middle East, and Scandinavia). Onboarded 100+ customers.
Monitoring throughout the whole customer journey with the product, from the handover from the sales team to the renewal of the license. KPI analysis and definition of strategies and goals with senior management and board focused on client retention.
Education
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Rainer hasn't added their education
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