Open to opportunities

Raihan Hossain

@raihanhossain

Message

Versatile professional skilled in e-billing and customer service.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and operational excellence, with opportunities for growth and team collaboration.

I am a versatile professional with a strong background in e-billing, customer service, and management. My experience as an E-Billing Specialist at Accurate Legal Billing has honed my skills in managing electronic invoicing, ensuring accuracy and timeliness for clients. I have a proven track record of resolving billing issues and enhancing operational efficiency, contributing to long-term success across diverse industries.

Previously, I worked as a Surveillance Officer, where I monitored activities to ensure safety and compliance, and as a Customer Service Representative, where I handled numerous customer interactions daily. My leadership skills have been demonstrated through training teams and resolving conflicts, which has allowed me to contribute positively to workplace culture and performance.

Experience

Work history, roles, and key accomplishments

E-Billing Specialist

Accurate Legal Billing (ALB)

Oct 2023 - Present (1 year 8 months)

Managed monthly electronic invoicing, ensuring accuracy and timeliness for the firm client, McMahon, Martine & Gallagher, LLP. Tracked and resolved invoice statuses promptly, from submission to payment, maintaining a seamless billing process. Collaborated with timekeepers on their rates and duties to support financial reconciliation efforts.

Invoicing Financial Reconciliations Training Conflict Resolution Data Entry Customer Service Quality Assurance Communication Critical Thinking

Surveillance Officer

Grassdoor PVT LTD

Jan 2022 - Present (3 years 5 months)

Monitored guests for signs of suspicious or criminal activities, updating daily logs and producing reports outlining surveillance activities. Reviewed CCTV to maintain awareness in all facility areas and recorded video of back-end money movements. Identified and documented unauthorized actions by employees.

Security Operations Conflict Resolution Data Entry Customer Service Quality Assurance

Customer Service Representative

SOURCE IT

Jan 2021 - Present (4 years 5 months)

Handled 50 customer interactions per day, giving detailed reports on the feedback received. Trained new employees with customer service script recitations, conflict resolution, and data entry. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Conflict Resolution Data Entry Customer Satisfaction Communication Training Technical Support Quality Assurance Critical Thinking Problem Solving

Manager

IFFI

Jan 2016 - Present (9 years 5 months)

Developed and maintained relationships with VIP guests, accomplishing multiple tasks within established timeframes. Cross-trained existing employees to maximize team agility and performance. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.