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Prathvi Poojary

@prathvipoojary

Adept Operations and Billing Administrator with strong customer relations skills.

India

What I'm looking for

I am looking for a role that offers growth opportunities and values effective communication and operational excellence.

I am an Operations and Billing Administrator with a proven track record in managing post-sale processes and ensuring seamless operations. Currently, I work at Spine Technologies India Pvt Ltd, where I prepare and process final billing and invoices accurately and in a timely manner. My role involves managing paperwork and documentation related to various operational processes, which has honed my attention to detail and organizational skills.

In my previous position as a Business Associate, I developed business strategies and identified new opportunities while building sustainable relationships with customer accounts. My experience as an Inbound Customer Service Representative further strengthened my communication skills and ability to handle customer inquiries effectively. I am passionate about utilizing management information systems (MIS) to analyze data for informed decision-making, and I strive to maintain accurate records of all operational activities.

Experience

Work history, roles, and key accomplishments

Q Connect Business Solution Ltd. logoQL

Inbound Customer Service Representative

Q Connect Business Solution Ltd.

Jan 2022 - Aug 2022 (7 months)

Managed incoming calls and customer service inquiries, handled complaints, and provided solutions while building trust and sustainable relationships with customers.

Education

Degrees, certifications, and relevant coursework

DC

Dr. B.B. Hegde College

Bachelor's of Business Administration, Business Administration

2018 - 2021

Activities and societies: Conducted a study examining the effects of COVID-19 on college students' academic, social, and mental well-being. Analyzed survey and interview data to provide actionable recommendations for improving post-pandemic student support and resilience.

Completed a Bachelor's of Business Administration, focusing on various aspects of business management and administration.

Tech stack

Software and tools used professionally

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Prathvi Poojary - Operations and Billing Administrator - Spine Technologies India Pvt Ltd. | Himalayas