Prathvi Poojary
@prathvipoojary
Adept Operations and Billing Administrator with strong customer relations skills.
What I'm looking for
I am an Operations and Billing Administrator with a proven track record in managing post-sale processes and ensuring seamless operations. Currently, I work at Spine Technologies India Pvt Ltd, where I prepare and process final billing and invoices accurately and in a timely manner. My role involves managing paperwork and documentation related to various operational processes, which has honed my attention to detail and organizational skills.
In my previous position as a Business Associate, I developed business strategies and identified new opportunities while building sustainable relationships with customer accounts. My experience as an Inbound Customer Service Representative further strengthened my communication skills and ability to handle customer inquiries effectively. I am passionate about utilizing management information systems (MIS) to analyze data for informed decision-making, and I strive to maintain accurate records of all operational activities.
Experience
Work history, roles, and key accomplishments
Operations and Billing Administrator
Spine Technologies India Pvt Ltd.
Sep 2023 - Present (1 year 8 months)
Responsible for managing post-sale processes, preparing and processing final billing and invoices, and maintaining accurate financial records. Utilized management information systems (MIS) for data analysis and decision-making.
Business Associate
Spine Technologies India Pvt Ltd.
Aug 2022 - Aug 2023 (1 year)
Developed business strategies and identified new business opportunities while building sustainable relationships with customer accounts through effective communication.
Inbound Customer Service Representative
Q Connect Business Solution Ltd.
Jan 2022 - Aug 2022 (7 months)
Managed incoming calls and customer service inquiries, handled complaints, and provided solutions while building trust and sustainable relationships with customers.
Education
Degrees, certifications, and relevant coursework
Dr. B.B. Hegde College
Bachelor's of Business Administration, Business Administration
2018 - 2021
Activities and societies: Conducted a study examining the effects of COVID-19 on college students' academic, social, and mental well-being. Analyzed survey and interview data to provide actionable recommendations for improving post-pandemic student support and resilience.
Completed a Bachelor's of Business Administration, focusing on various aspects of business management and administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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