BDBasudeb Das
@basudebdas
Experienced customer support and backend billing specialist skilled in data validation and invoicing.
IndiaWhat I'm looking for
I am an experienced customer support and backend billing specialist with hands-on experience in invoicing, post-repo processing, and customer escalations for US-based clients.
I have worked across customer-facing chat/call support and backend roles, troubleshooting technical issues, managing databases, and validating data to ensure process accuracy.
At R Systems International I handled billing, post-repo activities, and invoice generation, improving report formats and mastering multiple tools to meet management requirements.
I bring strong communication, attention to detail, Tally ERP 9 familiarity, and a commitment to continuous learning to drive operational improvements and client satisfaction.
Experience
Work history, roles, and key accomplishments
Backend Executive
R Systems International
Nov 2023 - Present (2 years 1 month)
Handle billing and post-repossession invoicing for US-based clients, generating accurate invoices, managing client accounts, and resolving billing discrepancies to ensure timely client reconciliation.
Customer Support Associate
Siliris Information Pvt Ltd
May 2022 - Aug 2023 (1 year 3 months)
Provided chat, call and backend support for LG Electronics, troubleshooting customer issues, managing escalations, and maintaining database records to improve resolution rates.
Customer Care Executive
Cyfuture India Pvt Ltd
Nov 2021 - May 2022 (6 months)
Delivered customer service and technical support, performed database management and data validation to maintain accurate client records and support operations.
Education
Degrees, certifications, and relevant coursework
NUNetaji Subhas Open University
Bachelor of Arts, Arts
Grade: 49%
Completed Bachelor of Arts through distance education at Netaji Subhas Open University, graduating in 2019 with 49%.
West Bengal Council of Higher Secondary Education
Higher Secondary Examination, Higher Secondary
Grade: 57%
Completed Higher Secondary Examination under W.B.C.H.S.E., obtaining 57% in 2012.
West Bengal Board of Secondary Education
Madhyamik Examination, Secondary Education
Grade: 60%
Completed Madhyamik Examination under W.B.B.S.E., obtaining 60% in 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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