Ancita Coutinho

I am a finance and billing professional with over seven years of hands-on experience in transaction processing, dispute resolution, and operational efficiency. I focus on ensuring payment accuracy, regulatory compliance, and reducing financial exposure through careful analysis and process improvements.

At Endurance International Group I led billing operations, managed payment disputes and chargebacks, and prepared MIS and customer survey reports that informed senior leadership decisions. I also led a GST integration project and trained a six-member team, improving productivity and knowledge transfer.

I launched and managed a home-fragrance e-commerce business, gaining end-to-end experience with Amazon and Flipkart seller platforms, inventory and P&L management, and digital marketing to drive sales and visibility. I applied business analytics and monthly financial reviews to maintain financial accuracy and support growth.

I am recognized for performance excellence, successful process automation that reduced processing time by 20%, and consistent top-performer awards. I am eager to reintegrate into the corporate workforce and apply my operational, analytical, and team leadership strengths.