Krishna Lodhi
@krishnalodhi
Detail-oriented professional with expertise in telecommunications billing.
What I'm looking for
I am a dedicated professional with extensive experience in telecommunications billing and customer service. My role involves managing complex billing statements, ensuring accuracy, and providing exceptional support to clients. I thrive in fast-paced environments and am committed to delivering high-quality results.
Throughout my career, I have developed strong analytical skills that enable me to identify discrepancies and resolve issues efficiently. I take pride in my ability to communicate effectively with customers, ensuring they understand their billing details and addressing any concerns they may have. My goal is to enhance customer satisfaction while maintaining operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bharti Airtel Limited
Feb 2023 - Feb 2024 (1 year)
Managed customer inquiries and billing issues for postpaid mobile services. Provided detailed explanations of billing statements and resolved payment discrepancies. Assisted customers in understanding their mobile plans and charges.
Customer Service Representative
Bharti Airtel Limited
Feb 2023 - Feb 2023 (-1 years 11 months)
Managed customer inquiries and billing issues for postpaid mobile services. Provided detailed explanations of billing statements and assisted customers with payment options and plan changes.
Education
Degrees, certifications, and relevant coursework
Krishna hasn't added their education
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