Looking for a job

Rahul User

@rahuluser48

Message

M365 Administrator at ABS IT Services, administering Microsoft 365 and supporting Intune device management.

India

Message

At ABS IT Services, I administered Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive. I also supported identity configurations and tenant administration.

I troubleshot access, authentication, mailbox, and email flow issues, and investigated Conditional Access and MFA problems. I supported Intune device management, compliance policies, and endpoint configurations.

At LTIMindtree, I supported cloud and infrastructure services, investigating technical incidents and service requests. I documented findings and coordinated with technical teams on escalations.

Earlier, I provided system administration and technical support at Wipro Limited, and customer technical assistance at Concentrix Daksh and Teleperformance.

Experience

Work history, roles, and key accomplishments

M365 Administrator

ABS IT Services

Sep 2024 - Feb 2026 (1 year 5 months)

Administered Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and identity configurations. Troubleshot user access, authentication, mailbox, email flow, collaboration, and Microsoft 365 service issues.

Microsoft 365 Exchange Online SharePoint Online Teams One Drive Microsoft Intune Conditional Access MFA Microsoft Defender Microsoft Purview Troubleshooting Incident Management

Specialist – Cloud and Infra Services

LTIMindtree

Jun 2023 - Sep 2024 (1 year 3 months)

Supported cloud and infrastructure services, investigating technical incidents and service requests. Troubleshot Windows systems, user access, Microsoft cloud services, and infrastructure-related issues.

Cloud Services Infrastructure Windows Troubleshooting Incident Management Service Requests Documentation

System Administrator

Wipro Limited

May 2021 - Apr 2023 (1 year 11 months)

Provided technical support and system administration for enterprise IT environments. Diagnosed Windows, application, connectivity, account access, and end-user computing issues.

System Administration Windows Troubleshooting User Account Administration Incident resolution IT Service Management Documentation

Senior Technical Support Representative

Concentrix Daksh

Jun 2020 - Apr 2021 (10 months)

Provided technical assistance to customers and guided them through troubleshooting steps. Investigated reported issues, identified probable causes, and communicated solutions clearly.

Technical Support Troubleshooting Customer Service Communication Skills Escalation Management Documentation

Customer Support Associate

Teleperformance

Mar 2019 - May 2020 (1 year 2 months)

Assisted customers with service-related questions and technical concerns. Gathered information, provided appropriate guidance, and escalated unresolved issues.

Customer Support Communication Skills Problem Solving Escalation Management Documentation