KORUPROLU Anitha

I am a motivated IT Support Specialist with over 3 years of enterprise-level technical support experience, focused on Microsoft 365 administration, Azure AD, and SAP PI integration. I resolve L1/L2 incidents, manage user accounts, licenses, and MFA, and troubleshoot Outlook, Teams, SharePoint, OneDrive, and Exchange Online.

At Infosys BPM and Microsoft support roles, I handled mailbox access issues, mail flow errors, Teams meeting problems, message tracing, and interface-level SAP communications, collaborating with L2 teams to escalate and document resolutions. I earned the MS-900 Microsoft 365 Fundamentals certification and received an iStar award for outstanding performance.

I seek a dynamic Microsoft 365 Administrator / Support Engineer role where I can apply my cloud support skills, continue learning new Microsoft 365 features and cloud technologies, and contribute to seamless IT operations and compliance configurations.