Paurush Srivastava

Provided exceptional customer service by answering inquiries via phone, email, and chat, troubleshooting and resolving customer issues, and proactively gathering feedback. Developed comprehensive Standard Operating Procedures for the CS Department and supported product launches and growth.

Specialized in troubleshooting Google Fi mobile plans and services, educating customers on Google Fi features and benefits, and consistently meeting performance targets. Exceeded customer satisfaction and resolution rate targets and contributed to team success.

Provided off-site IT support to US and UK college campuses, troubleshooting software and hardware issues, and effectively communicating with diverse stakeholders. Thrived in a remote work environment and demonstrated adaptability and resourcefulness.

Managed customer inquiries regarding Latitude accounts, adhered to relevant financial regulations, and actively communicated with customers to resolve account problems. Demonstrated compliance, problem-solving, and communication skills.