Rahul Hanchinmani
@rahulhanchinmani
Highly proficient Senior Customer Service Representative with strong communication skills.
IndiaWhat I'm looking for
I am a Senior Customer Service Representative with extensive experience in delivering exceptional support to international customers. My role at BOLT.EARTH has honed my ability to diagnose and resolve customer queries efficiently, ensuring high service quality and satisfaction. I pride myself on consistently meeting or exceeding KPIs, including response time and resolution rates, while adapting my communication style to meet the diverse needs of global clients.
Throughout my career, I have demonstrated a commitment to quality and efficiency. I have successfully implemented a new ticket prioritization system that reduced average response time by 30%, showcasing my ability to streamline processes. Additionally, I have taken on mentorship roles, training new team members to uphold service excellence and improve overall team performance. My dedication to enhancing customer satisfaction is reflected in my 95% customer satisfaction rating and my expertise in conflict resolution.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Associate
BOLT.EARTH
Jan 2023 - Present (2 years 4 months)
Provided support to international customers via phone, email, and chat, ensuring prompt and professional assistance. Diagnosed and resolved customer queries efficiently while maintaining high service quality and customer satisfaction. Logged interactions in CRM tools and coordinated with cross-functional teams.
Customer Support Representative
Paradise Packaged Drinking Water
Oct 2020 - Nov 2022 (2 years 1 month)
Provided dedicated support to B2B clients, ensuring seamless communication and maintaining long-term business relationships. Assisted with machinery-related issues and managed inquiries related to service requests and maintenance schedules.
Education
Degrees, certifications, and relevant coursework
IBMR College of Business Administration
Bachelor of Business Administration, Business Administration
2018 - 2020
Grade: 3.8/4.0
Activities and societies: Served as the Vice President of the Business Club, organizing seminars and workshops for over 100 students.
Graduated with Distinction: Earned a cumulative GPA of 3.8/4.0, reflecting consistent academic excellence throughout the program. Capstone Project Excellence: Successfully completed a comprehensive marketing strategy project that was recognized as one of the top submissions in the cohort. Leadership in Academic Clubs: Served as the Vice President of the Business Club, organizing seminars and works
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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