RAHUL GUPTA

I’m a Production Support Engineer with 4.5+ years of experience supporting large-scale, business-critical enterprise applications, with an emphasis on production reliability and measurable incident reduction. I’ve owned day-to-day uptime and operational stability for 50+ applications, achieving 99.95% availability through 24x7 L2/L3 support.

I handle P1/P2 incidents end-to-end, performing root cause analysis and structured escalation to reduce MTTR by 20%. I also use Splunk, AppDynamics, and Grafana for proactive anomaly detection—reducing MTTA by 20%—and I drive Incident, Problem, and Change Management aligned with ITIL to keep SLA adherence strong and repeat incidents down.

On the technical side, I support TIBCO middleware operations (TIBCO BW/EMS and TIBCO Administrator), manage Linux server patching for compliance, and lead production activities like version upgrades and SSL/TLS certificate renewals with zero certificate-related outages. I complement operations with automation and DevOps tooling, including Terraform/Ansible infrastructure provisioning and CI/CD pipelines using Jenkins, Docker, Kubernetes, SonarQube, and Prometheus/Grafana.