At Multiverse NV, I progressed from Customer Support Agent to Customer Support Supervisor, supporting customers and affiliate partners with account, billing, payment, and technical issues. I also guided a remote international support team and reviewed conversations to provide coaching on quality and performance.
At Conneqt Business Solutions, I supported customers by phone, chat, and email, keeping AHT under 3 minutes. After two years, I was promoted to Trainer, where I onboarded agents and created training materials and support documentation.
As an En-Hi Translator, Transcriber & Data Annotator for Multiple International Clients/Freelancing, I translated and reviewed English–Hindi content and worked on transcription and speech-data projects, including Google Home-related work. I also annotated and quality-checked text, audio, image, and language datasets for AI, machine learning, NLP, and speech-recognition applications.
Across AI-related projects, I’ve evaluated multilingual content for linguistic quality, instruction-following, and cultural relevance, including Devanagari Hindi and Romanized Hindi. I’m experienced in following detailed SOPs and project guidelines across remote assignments for international clients.
