Rahul Atwal

I am an experienced escalation specialist with over 5 years of tenure at Amazon. Throughout my career, I have developed critical thinking, problem-solving, communication, creativity, technical, research, and collaboration skills. As an escalation specialist, I have analyzed and resolved escalated customer issues promptly, ensuring high levels of satisfaction. I have also developed and implemented efficient escalation procedures, improving response times and retention rates. Additionally, I have conducted training sessions to enhance team performance in handling escalations effectively.

In my previous role at Amazon, I tackled a significant challenge where customer orders were frequently stalled due to technical issues. To address this, I took the initiative to gather data and conducted thorough research. I proposed the implementation of a dedicated ticket group, which allowed associates to escalate orders with processing delays, resulting in swift resolutions within 24 hours. This initiative led to a notable reduction in order processing delays and an improvement in overall customer satisfaction.