Rahool Bhatt

Managed high-volume inbound/outbound phone queues, delivering solution-oriented support for the Australian market. Provided end-to-end technical support for web and mobile app walk-throughs, assisting users with account creation, booking troubleshooting and payment processing.

Served as the primary client lead for global accounts across international markets (UAE, US, UK, Morocco). Managed multi-channel client communications, executive expectations and issue resolution under strict project SLAs.

Maintained front-line client communication and account support across UK and European accounts. Oversaw project milestones, status tracking and issue resolution within tight turnaround times.

Led daily account operations and client touchpoints for 4 major international accounts across travel, aviation and destination sectors. Facilitated regular video check-ins, stakeholder updates, schedule alignments and query resolutions for C-suite and partner teams.

Handled 100+ daily phone interactions for national environmental and non-profit campaigns across Australia. Utilised active listening, clear verbal communication and tone-of-voice adaptation to build rapport quickly and secure recurring support.

Provided high-volume customer support (200+ calls, 80+ emails daily) for a fast-paced e-commerce and marketplace platform. Resolved user enquiries on merchant bookings, voucher redemptions, cancellations and policy-driven refund requests using Salesforce.

Provided phone and email guidance (100+ calls, 50+ emails daily) to new and existing students on course schedules, enrolment procedures and platform navigation. Listened attentively to student needs to offer tailored educational solutions and product support.