I’m looking for a remote Customer Success, Customer Operations, Account Management, Sales or FinTech role where I can combine customer-facing experience, operations, team leadership and commercial skills. I’m particularly interested in AI, FinTech, Web3, payments and fast-growing international companies.
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Andrei Nikolenko
@andreinikolenko
Customer Operations & FinTech professional | 10+ years in support, sales & leadership | Tinkoff | Jira | Web3
VietnamWhat I'm looking for
I’m a Customer Operations and FinTech professional with 10+ years of experience across customer support, claims, sales, team leadership and business operations.
At Tinkoff Insurance, I handled complex customer claims and complaints from investigation through final resolution, working closely with Technical Support and underwriting teams through Jira and Service Desk. I managed escalations, VIP and high-priority cases, prepared formal customer responses and took ownership of issues through closure.
I also have experience leading a sales call center, recruiting and training employees, managing KPIs, conversion and team performance. In addition, I founded and operated businesses across retail, hospitality, e-commerce and entertainment in Russia and Uzbekistan.
I’m currently focused on remote opportunities in Customer Success, Customer Operations, Account Management, Sales, FinTech, Web3 and Technical Support. I actively use AI tools including ChatGPT and Claude for research, communication, documentation, sales preparation and workflow optimization.
I’m comfortable working independently, coordinating across teams, solving complex customer and operational problems, and taking ownership of measurable business outcomes.
Experience
Work history, roles, and key accomplishments
SC
Call Center Manager - Sales
Sales Call Center
Jan 2026 - Present (9 months)
Led a sales-focused call center team, recruiting, onboarding, training, and coaching employees on communication, conversion, and complex customer situations. Managed individual and team KPIs, productivity, and sales performance, improving scripts and workflows based on results.
TI
Back Office Specialist - Claims & Customer Operations
Tinkoff Insurance
Owned complex insurance-related customer claims and complaints from intake through investigation, cross-team coordination, and final resolution. Worked with Technical Support and underwriting teams through Jira and Service Desk, escalating bugs and system issues with structured case evidence.
SE
Founder & CEO - Multiple Ventures
Self-Employed
Founded and managed businesses across hospitality, retail, e-commerce, and entertainment, with end-to-end responsibility for operations, customer experience, sales, and staffing. Recruited and trained employees, built internal workflows, handled complaints and escalations, and worked directly with customers, suppliers, and partners.
Education
Degrees, certifications, and relevant coursework
Andrei hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
VietnamAuthorized to work in
Russian Federation
UzbekistanSalary expectations
30k-100k USD
Social media
Job categories
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