Open to opportunities

Rahlena Holmes

@rahlenaholmes

Message

Dedicated customer service professional with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while providing opportunities for growth and community involvement.

I am a dedicated customer service professional with extensive experience in various roles that prioritize customer satisfaction and community engagement. My journey began as a Cashier at Wal-Mart, where I honed my skills in handling transactions and providing exceptional service. Over the years, I have worked in diverse environments, including healthcare and energy sectors, which have enriched my understanding of customer needs and operational efficiency.

Most recently, I served as a Direct Payment Teller at Consumers Energy, where I managed customer interactions and ensured accurate payment processing. My ability to balance company funds and maintain records has been crucial in delivering reliable service. I am passionate about learning new skills and contributing positively to my community, making me an asset to any team.

Experience

Work history, roles, and key accomplishments

Direct Payment Teller

Consumers Energy

Oct 2023 - Present (1 year 8 months)

Handled basic customer interactions, payment processing, and accurate balancing of company funds and records. Performed credit and collections tasks received in person or by mail according to company policy and procedures.

Customer Service Payment Processing Fund Balancing Collections

Cashier

Kroger

Feb 2022 - Present (3 years 4 months)

Processed various forms of payments including cash, checks, credit/debit cards. Issued receipts, refunds, or change to customers accurately.

Payment Processing Customer Service

Production Worker

PDM

Aug 2019 - Present (5 years 10 months)

Operated assembly and production machinery, ensuring proper product assembly. Maintained a clean and safe workstation, addressing and resolving equipment issues as needed.

Assembly Troubleshooting

Dietary

Morrison Healthcare

Sep 2018 - Present (6 years 9 months)

Provided fast and friendly service to patients and their families within a hospital setting. Ensured a positive experience for individuals under hospital care.

Customer Service Patient Care Communication

Cashier and Cake Decorator

Walmart

Sep 2015 - Present (9 years 9 months)

Managed various payment transactions and provided premier customer service, including greeting and responding to customer inquiries. Decorated, packaged, labeled, and priced bakery products, fulfilling special customer orders for various occasions.

Customer Service Cake Decorating Packaging Inventory Management

Cashier and Deli Clerk

Kroger

Mar 2014 - Present (11 years 3 months)

Handled customer payments and issued receipts, refunds, or change. Managed deli products, including lifting items up to 50 pounds, while interacting with customers and associates.

Customer Service Deli Operations Product Handling Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

Flint Northern High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and social skills for future endeavors.

Mott Community College

Certificate, General Studies

Participated in a program focused on general college-level studies. Gained exposure to various academic disciplines and developed foundational learning skills.