Rahim BAKICI

Reviewed customer interactions against quality standards, identified recurring issues, and shared clear feedback to support better performance. My frontline support background helped me assess cases with both the customer and agent experience in mind, while keeping evaluations consistent and practical

I spent my first three months handling inbound calls before moving to chat support based on my performance. Throughout the role, every QA evaluation met or exceeded the required target, and I qualified for the monthly performance bonus from my first month onward. I focused on clear, practical support and consistent service quality.

Taught English to learners at different proficiency levels, with a focus on practical grammar, speaking, vocabulary, and everyday communication. I adapted lessons to individual needs, tracked progress, and aimed to keep classes clear, useful, and engaging.

Helped customers choose products, answered questions about items and store services, and supported day-to-day sales operations. The role strengthened my face-to-face communication skills and taught me to stay helpful and composed in a busy retail environment.

Pursuing a Bachelor's Degree in English Language and Literature at Hacettepe University, Faculty of Letters.

Grade: 3.68

Activities and societies: English Club, school presentations, group projects, and foreign language-focused activities.

I studied in the Foreign Language track, where I developed a strong foundation in English grammar, reading, writing, and communication. The program helped me improve both my academic English and my ability to express ideas clearly. Through presentations, group projects, and language-focused activities, I also gained experience in teamwork, research, and public speaking.