Looking for a job

Rahcarah Henry

@rahcarahhenry

People Operations pro managing the employee lifecycle, from onboarding to offboarding, in ADP, BambooHR, and Gusto. Builds SOPs. aPHR candidate.

United States

Message

Los Angeles, CA - based People Operations professional who has managed the full employee lifecycle, including recruiting, onboarding, I-9 verification, payroll, and offboarding, in startup, healthcare, and corporate settings. I keep employee records accurate and confidential in ADP, BambooHR, and Gusto, and I like building the SOPs, trackers, and training that let a growing team run smoothly. I’m currently pursuing my aPHR certification through HRCI.

Experience

Work history, roles, and key accomplishments

Current

Lead Front Desk Coordinator

Current

Sollis Health

Jun 2025 - Present (1 year 5 months)

Safeguard data integrity for HIPAA-governed member records in the EMR by reconciling intake, registrations, and daily schedules. Act as first point of contact for members and clinical staff, resolving access, scheduling, and records questions in real time.

HIPAA EMR Data Integrity Scheduling Customer Service

Office Manager & Patient Care Coordinator

Ritual Dental

Oct 2024 - Jul 2025 (9 months)

Processed twice-monthly payroll in Gusto, reviewing timecards and flagging tardiness and overtime. Improved HR and office workflows using AI tools and maintained confidential patient records and administrative workflows in Asana and Notion.

Payroll Gusto Human Resources AI Tools Gemini Asana Notion patient records Scheduling Insurance Verification

Office Manager (Temporary)

GLG

Mar 2024 - Oct 2024 (7 months)

Ran day-to-day workplace operations for a 200-person corporate office, including guest check-in, badge issuance, and conference-room scheduling. Executed employee offboarding and exit procedures, and supported the talent team in the ATS.

Workplace Operations Vendor Management Event Planning Offboarding ATS Administrative Support

Lead Delivery Success Coordinator

Sixpenny

Nov 2021 - Dec 2023 (2 years 1 month)

Built an Excel tracking system that surfaced recurring vendor failure trends, reducing delivery issues by 10-15% within six months. Resolved 50-75 escalations daily in Zendesk and Salesforce across remote and international vendor partners.

Excel Data Analysis Zendesk Salesforce Vendor Management Escalation Management SOPs Training

Customer Experience Associate

Casper / Gainful

Oct 2020 - Sep 2021 (11 months)

Provided customer experience support for Casper and Gainful, handling customer inquiries and ensuring satisfaction.

Customer Service Communication Skills Problem Solving

Studio Manager & Inventory and Purchasing Lead

Y7 Studio

Aug 2016 - Apr 2020 (3 years 8 months)

Owned the full employee lifecycle for 12-15 staff across 2 of Y7's 10 NYC locations, including recruiting, onboarding, training, scheduling, and offboarding. Managed payroll in ADP, conducted exit interviews, and resolved staff conflicts.