sameer kolankar
@sameerkolankar
I build scalable Salesforce platforms and AI-driven customer experience solutions.
IndiaWhat I'm looking for
At Red Hat, I own product backlogs and delivery for Business Intelligence applications, AI-driven customer experience solutions, and global Partner Relationship Management platforms. I translate business priorities into roadmaps, epics, user stories, MVPs, and measurable delivery outcomes.
I've helped stand up Salesforce Lightning capabilities across Sales Cloud, Experience Cloud, Loyalty Management, and Rebate Management while coordinating delivery across five Scrum teams. I bring hands-on Salesforce platform knowledge, SAFe delivery leadership, and a practical focus on POCs, stakeholder alignment, UAT, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Owns product backlog and delivery execution for Business Intelligence applications and AI-driven customer experience solutions. Serves as both Product Owner and Scrum Master, facilitating Agile ceremonies and driving continuous improvement in a SAFe environment.
Sr. Principal Business System Analyst/Product Owner
Oct 2024 - Jun 2026 (1 year 8 months)
Owned product backlog and execution for Partner Relationship Management platforms supporting global go-to-market teams. Partnered with Product Managers to translate strategic priorities into executable epics and user stories, driving cross-team delivery across 5 scrum teams.
Played a key role in standing up a new Salesforce Lightning instance, implementing Sales Cloud, Experience Cloud and Loyalty Management. Partnered with business teams to understand problems, define requirements and shape scalable Salesforce solutions.
Partnered with business stakeholders and engineering teams to gather requirements and deliver enhancements and mini projects on Salesforce platforms. Translated business needs into user stories and maintained team backlog.
Supported and enhanced Salesforce applications by managing production incidents and escalations. Identified repetitive issues and partnered with business and engineering teams to automate requests and manual effort.
Associate Software Application Engineer
Apr 2018 - Jun 2019 (1 year 2 months)
Provided Tier 1 and 2 support for Salesforce based applications and coordinated with internal teams for issue resolution. Performed basic Salesforce configuration and data updates.
Worked on Salesforce and Siebel CRM platforms supporting configuration, data migration and production incidents. Participated in major incidents and root cause analysis.
Provided L1/L2 support across multiple projects in a shared services model. Logged and triaged customer issues, collaborated with technical teams and maintained documentation.
Supported data analysis activities for a media based project.
Education
Degrees, certifications, and relevant coursework
S B Jain Institute of Technology, Management and Research
Bachelor of Engineering, Computer Science
Grade: 61%
Bachelor of Engineering in Computer Science with 61% marks.
New English Junior College
Higher Secondary Certificate, Electronics
Grade: 57%
Higher Secondary Certificate in Electronics with 57% marks.
Atomic Energy Central School
Secondary School Certificate
Grade: 76%
Secondary School Certificate with 76% marks.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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