At TEKsystems Global Services, I drive product vision and backlog ownership for Salesforce Sales Cloud implementations. I translate business requirements into epics, user stories, and acceptance criteria, and coordinate UAT with client stakeholders.
Previously, as a Senior Business Analyst at TEKsystems Global Services, I evolved product backlogs and partnered with developers, architects, and QA teams on Salesforce rollouts.
At Mettler Toledo, I delivered Salesforce Service Cloud implementations for case management, article management, and customer portals. I led project phases through go-live and coordinated testing, operational handover, and Agile practices.

