At Accenture, I translate strategic objectives into prioritized backlog items and own product roadmap execution for Salesforce logistics workflows. I use process mapping and automation initiatives to improve operations, including work that improved auto-resolution by approximately 20%.
I also improved quality validation, contributing to 30% fewer production defects and a 24% increase in feature adoption and click-through rate. Earlier, at McKinsey Global Services, I developed executive decision-support presentations and improved delivery efficiency through template standardization and process optimization.
