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Raghav vats

@raghavvats

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Senior Project Manager who delivers global AI and SaaS programs on time and on budget.

India

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What I'm looking for

I’m looking for a senior delivery role where I can own scope, schedule, and project financials for complex AI/SaaS programs, partner with customers as the main contact, and lead globally distributed teams to predictable outcomes.

I’m a Senior Project Manager with 11+ years running large, active project portfolios across AI, SaaS, and technology services. I lead concurrent delivery from kickoff to completion, owning scope, schedule, and deliverables while keeping teams aligned across geographies.

In my most recent role, I managed AI delivery projects for a Fortune 50 client as the primary customer contact, coordinating US, Europe, and Asia teams. I sustained a 98% on-time delivery rate, scaled one project to a peak of 300 contributors, and kept delivery risk visible with weekly senior leadership status updates.

I also take full responsibility for project financials—budget and margin tracking, utilization, and contractor time-logging—across a USD 550K/month portfolio. I’ve driven tighter tracking to recover revenue leakage and maintained utilization above 88%, while enforcing quality and delivery standards through structured performance feedback.

Previously, I owned the SMB customer lifecycle end-to-end at Checkmate and led operations as Head of Operations, combining governance, process improvements, and team leadership. I built onboarding and training programs, introduced automation to streamline workflows, reduced escalations, and improved measurable outcomes across customer satisfaction, churn, and support performance.

Experience

Work history, roles, and key accomplishments

Project Manager

Turing

Oct 2024 - Jun 2026 (1 year 8 months)

Managed concurrent AI delivery projects for a Fortune 50 client from kickoff to completion, owning scope, timelines, and deliverables while sustaining a 98% on-time delivery rate. Served as primary customer contact and led global resourcing, project financials, risk escalation, and weekly leadership status reporting.

Portfolio & Concurrent Project Delivery Communication Cadence Escalation Management Status Reporting Asana Salesforce Confluence Sigma ThoughtSpot Google Workspace Freshdesk Zendesk

Senior Manager, SMB Market

Checkmate

Jun 2021 - Sep 2024 (3 years 3 months)

Owned the SMB customer lifecycle from onboarding through go-live as primary point of contact, managing a team of 13 direct reports. Improved onboarding time-to-live and customer outcomes, and eliminated onboarding bottlenecks through cross-functional collaboration.

Customer Lifecycle Management Onboarding Go Live Readiness Team Leadership Performance Management Training program development Cross Functional Collaboration Knowledge Base Management Stakeholder Management

Head of Operations

North Loop

Jun 2020 - Apr 2021 (10 months)

Defined and delivered customer-support KPIs for a US digital-banking startup while serving as primary point of contact for customers and partner teams. Implemented an automated ticketing system, reduced escalations, and hired and developed a support team exceeding 95% customer-satisfaction ratings.

Customer Support Operations Customer Escalation Customer Touchpoint Optimization Customer Satisfaction

Project Manager

ParallelDots

Apr 2017 - Mar 2020 (2 years 11 months)

Led AI-driven market-research and image-recognition projects for enterprise clients, managing onboarding, requirements validation, and delivery timelines. Built a medical image-recognition data-labelling team with radiologists and supported research partnerships for CT-scan anomaly detection.

Image Recognition Project Delivery Data Labeling Quality Control Client Onboarding