Jayaraman User

Led a team of 10 FTEs and managed Agile IT lifecycle for UBS Cash Equity engagements, meeting contractual business-generation targets of 152 Complexity Points (CPs) per quarter and reducing project risks through coordinated mitigation planning.

Managed a 40-person distributed team for the HMRC project, ran Agile ceremonies and implemented a risk register and contingency plans that improved delivery predictability and mitigated resource-related delays.

Coordinated triage, release planning and cross-team collaboration for the DTMB Treasury project, accelerating time-to-market for prioritized incident deployments and ensuring timely resolution of P2–P4 support incidents.

Delivered SAP configuration, blueprinting and customisation for Origin Energy, provided ongoing support and performed E2E testing to minimize downtime and improve user satisfaction.

Produced solution roadmaps and decomposed epics into user stories for enterprise RPA initiatives, participating in sprint delivery and enabling enterprise-wide automation through strategic planning.

Led HSBC APAC transformation initiatives, managing project planning, budgets and stakeholder engagement to realize project benefits of approximately $500M and remove cross‑regional bottlenecks.

Managed coupon claim validation, trade settlement and reconciliation processes for Credit Suisse, ensuring SLA compliance and supporting regulatory reporting and client queries.

Oversaw corporate actions processing and mentored 3 FTEs, implemented automation improvements that reduced manual effort and maintained SLA performance for coupon and redemption events.

Handled OTC derivative trade capture, settlement and Nostro reconciliation, ensuring operational quality and timely resolution of cash and reconciliation breaks.

Produced high‑impact pitchbooks and financial visualizations for investment banking teams across regions, ensuring brand consistency and timely delivery for M&A, IPO and debt-financing deals.