Raghavendra Gawas

Implemented Multifactor Authentication, monitored and maintained cloud and hybrid/on-prem infrastructure, resolved client's M365, AVD, Slack, Google workspace, Citrix, VHD and FSLogix issues, created Group Policy objects and Intune policies, performed cost analysis and reservations of Azure Virtual Machines, handled onboarding and offboarding of employees, managed backup and recovery of resources,

Administered over 160 Virtual machines, assisted client issues via tickets, emails, phone, and chat support, monitored networking equipment, maintained and monitored infrastructure, network, and servers for over 300+ users, upgraded and patched servers, workstations, and Virtual machines, provided training to assistant NOC engineers.

Architected, deployed, and troubleshooted migration from Windows 2012 R2 to Windows 2016, configured and troubleshot Cisco switches and access points, implemented frequent backups, trained employees on network operations, reconfigured access point into auto POE mode, wrote documentation in accordance with the internal handling system.

Monitored and Maintained Admin and Guest network, resolved customer issues via Remote Desktop applications, handled issues via E-Ticketing system, configured and Troubleshot Cisco, HP Switches and Access Points, handled troubleshooting of servers, systems, software, coordinated with vendors or external suppliers to resolve IT related issues, created user IDs and granted permissions to various soft